Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote names the yarn specification including twist grade and the expected wash durability (stated separately for domestic and commercial laundering where an amenity programme is being quoted), the sole specification (plain plush or silicone gripper application with its heel-and-forefoot coverage), the heel construction, and the branding method matched to plush fabric (jacquard knitted-in design, ribbed-cuff wordmark, woven label, or silicone sole pattern — direct printing and embroidery onto pile are not offered because pile swallows stitching and cracks surface print); size runs are knitted with a scaled heel pocket in every size including children’s sizes, gripper soles are standard rather than optional on children’s and healthcare or amenity orders, and patterns, colours, size mixes and sole specifications are held against the customer’s account so that repeat orders match the run they join, with any colour-match limitation confirmed before knitting rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.